Last updated: 8 August 2025
1. Definitions
- “We”, “Us”, “Our” – means All 7 Taxis, a licensed taxi operator based in Taunton, Somerset.
- “You”, “Your” – means the customer booking or using our services.
- “Booking” – means any reservation for our taxi services, whether made by phone, online, email, or in person.
2. Bookings
- We require your full name, pick-up and drop-off locations, contact number, and (where possible) email address.
- Bookings are only confirmed once accepted by us (verbally or in writing).
- For journeys starting outside the Taunton area or for airport/seaport transfers, we may require full or partial payment in advance.
3. Pricing & Payment
- All prices are agreed at the time of booking and are fixed unless changes are made to the journey (different route, extra stops, waiting time, etc.).
- Waiting time, diversions, tolls, and additional pickups may incur extra charges.
- Payment methods accepted: cash, card, or approved business account.
- For pre-paid bookings, refunds are subject to our cancellation policy (see Section 4).
4. Cancellations & Refunds
- Cancellations more than 24 hours before pick-up: full refund.
- Cancellations within 3–24 hours: 50% refund.
- Cancellations within 3 hours or “no-show”: no refund.
- A “no-show” means the passenger is not present at the agreed location within 15 minutes of the scheduled pick-up time (unless otherwise agreed).
5. Passenger Behaviour & Refusal of Service
- We reserve the right to refuse or terminate a journey if a passenger:
- Acts in a threatening, abusive, or unsafe manner
- Is excessively intoxicated or unable to travel safely
- Smokes, vapes, or consumes alcohol/illegal substances in the vehicle
- Causes or threatens to cause damage to the vehicle
- Soiling or damage charges: minimum £100 to cover cleaning or repairs.
6. Luggage & Personal Items
- Standard allowance: one medium suitcase and one small bag per passenger, unless agreed in advance.
- All items are carried at your own risk—we are not liable for loss or damage unless caused by our negligence.
- Please inform us of any large or unusual items at the time of booking.
7. Delays & Liability
- While we always aim to arrive on time, factors such as traffic, weather, or road closures may cause delays.
- We are not liable for any losses arising from delays beyond our control (e.g., missed flights), but we will assist in providing documentation for insurance claims if needed.
- Our maximum liability for any claim (excluding personal injury or death caused by our negligence) is limited to the cost of the booked journey.
8. Accessibility & Disability Rights
- We comply with the Equality Act 2010 and the Taxis & Private Hire Vehicles (Disabled Persons) Act 2022.
- Assistance dogs travel free of charge.
- Passengers with mobility aids or wheelchairs should advise us at booking so we can provide a suitable vehicle.
9. Data Protection
- We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
- We only share necessary details with your allocated driver to fulfil your booking.
- Our full Privacy Policy is available on request.
10. Safeguarding
- All drivers are licensed by the local authority and DBS-checked.
- We operate in line with statutory taxi and private hire vehicle standards to protect children and vulnerable passengers.
11. Complaints
- If you are unhappy with our service, please contact us via phone or email within 7 days of your journey.
- We aim to resolve all complaints promptly and fairly.
12. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
📞 Contact Us
All 7 Taxis
Phone: 01823 777 777
Email: info@all7taxis.co.uk
Website: https://all7taxis.co.uk